THE STEP-BY-STEP BUYING PROCESS

READY TO TALK TO A THE ELEVATOR COMPANY REPRESENTATIVE ABOUT YOUR NEW HOME ELEVATOR, PLEASE HEAD OVER TO OUR CONTACT PAGE AND LET US KNOW HOW WE CAN HELP.

STEP 1: RESEARCH

The typical customer starts their journey online by browsing our website to learn about the benefits of The Elevator Company Elevators. Once you are ready to proceed and learn more, there are two easy ways to start this process.

STEP 2: CONTACT THE ELEVATOR COMPANY

If you need additional information or prefer talking to a knowledgeable sales person, The Elevator Company has a simple form for you to fill out to receive a call from one of our team members. Call us at “423-266-0631” button, answer a few questions, and someone from our sales and support team will get back to you; typically in 24 hours or less!

STEP 3: INITIAL CONSULTATION

Following your inquiry, you’ll get a call and an email from our pre-sales team to answer any questions that you have about price, products, or The Elevator Company team.

STEP 4: FORMAL ESTIMATION, QUOTE AND CONTRACT

When you’re ready to move forward with your order, a friendly member of our sales and support team will contact you. This conversation will help you figure out which The Elevator Company product is right for you and will walk you through the purchase and installation process. We will come out a do a FREE ESTIMATE. At the conclusion of this step, you’ll have a precise quote and all the details needed to proceed with your purchase.

STEP 5: REVIEW, SIGN AND SEND BACK YOUR CONTRACT

Following the completion of Step 4, you’ll be sent a purchase contract to review with all the details of your order including your product, standard features, special features and upgrades, warranty period, total price and terms & conditions. In addition, we’ll send you a packet of drawings and pictures describing all of the necessary requirements for your elevator shaft. That way, you always know exactly what to expect with your The Elevator Company purchase. Just sign and send back your agreement and this step is complete.

STEP 6: SEND INITIAL DEPOSIT AND FABRICATION BEGINS

Along with your contract, you’ll need to submit a deposit to secure your purchase. Once your deposit is processed, the The Elevator Company team will begin to fabricate your home elevator unit.

STEP 7: PRE-INSTALLATION CHECKLISTS

While your elevator is being built, the Wiltek production team will also send you a list of Pre-Installation Checklists and measurement forms. You, or your contractor, can utilize these forms to ensure that your elevator shaft is properly constructed and prepared for installation. Simply fill out each of the forms completely and return them to the The Elevator Company office. When we have received your completed forms, your custom elevator will typically arrive for installation in less than 30 days to your jobsite or home.

STEP 8: EQUIPMENT PAYMENT AND INSTALLATION SCHEDULING

Utilizing the information provided in your Pre-Installation Forms, The Elevator Company will prepare and send you an equipment invoice. Once the full payment for your product is made, our production team will get your installation scheduled with one of our Installation Professionals. All of The Elevator Company’s installers are certified professionals and work exclusively with our customers. Again, we typically complete the installation in less than 30 days from receiving your Pre-Installation Forms and complete payment, but that time may vary depending the installer, and whether it’s an existing home or new construction.

STEP 9: YOUR ELEVATOR INSTALLATION

On your scheduled installation day, our certified installers will arrive at your home with all of your custom elevator equipment. They will work promptly and efficiently to get your new elevator installed. When they complete the installation, they will walk you through everything that you need to know about operating and maintaining your new The Elevator Company; happliy answering any questions that you might have as well. Once they finish answering all of your questions, you can give them your final payment for the installation costs, and they will be on their way.